Hi, I'm Vicki Stanfield
IT Support & Systems Administration Professional
Results-driven IT Support and Systems Admin professional with extensive experience troubleshooting hardware, software, and network issues across Windows, MacOS, and Linux environments. Proficient in administering cloud services, Google Workspace, Microsoft O365, and implementing MDM solutions. Skilled in Python scripting for automation and system enhancements, consistently improving operational efficiency and supporting business objectives. Proficient in using CM tools including Ansible, Chef, and Salt. Takes pride in providing excellent customer support.
Professional Experience
Over three decades of expertise in IT systems administration, security, and DevOps
Career Timeline
Technical Support Manager
Nov 2021 - Present- Directed Tier 2/3 technical support operations with 96% 5-star ratings
- Resolved issues across Dockerized cloud-hosted environments in AWS and DigitalOcean
- Developed Python library for automating system administration tasks
- Setup Ansible for monitoring systems and efficient troubleshooting
- Utilized Terraform and Git for infrastructure management
- Performed complex PostgreSQL migrations spanning multiple versions
Information Security / Application Support Engineer
Oct 2015 - Oct 2021- Mitigated data risks for 160,000 students and 6,000 staff across 64 locations
- Built and maintained Tenable Nessus cluster for vulnerability assessment
- Designed Splunk cluster for security event monitoring
- Implemented multi-factor authentication using DUO with SAML configuration
- Transitioned malware solutions from McAfee to Sophos to Cisco AMP
SAS Technical Analyst
Jun 2015 - Oct 2015- Supported SAS 9.3 environment and managed migrations to SAS 9.4
- Provided technical support for SAS Eguide and Management Console
Linux Administrator
Mar 2015 - Jun 2015- Administered Zendesk tickets for file system creation
- Managed Logical Volumes and Volume Groups
- Resolved hardware and connectivity challenges on HP-UX systems
DevOps Engineer
Jun 2014 - Mar 2015- Supported 40+ Java and JavaScript developers in CI environment
- Deployed applications using Docker, Github, ELK, and DockerHub
- Configured AWS virtual servers and monitored with Nagios and PagerDuty
Linux Engineer
Jan 2012 - Jun 2014- Supported 50-75 customers in managed cloud environment
- Configured Apache, Nginx, MySQL, PostgreSQL systems
- Performed server administration using Chef scripts
ePortal Administrator
Feb 2008 - Jan 2012- Administered Oracle CoreID, Oracle Virtual Directory, and WebCenter
- Managed F5 load balancing with 150 Apache-Tomcat instances
- Maintained Red Hat LDAP for government environment
Microsoft Systems Administrator
May 2006 - Feb 2008- Administered Active Directory and hardened server defenses
- Managed Google appliances and BigIP F5 load balancers
+ 8 more positions spanning from 1987 to present
Technical Skills
A comprehensive toolkit built over decades of hands-on experience
Programming Languages
Experience by Domain
Tools & Technologies
Certifications
Certified Red Hat Engineer (RHCE)
#806200695901889
Certified Information Systems Security Professional (CISSP)
#338020
Oracle Solaris Certified Associate (OSCA)
Education
Academic foundation complementing decades of practical experience
Boston University
MS, Computer Information Systems
Indiana University
BA, English - Writing Concentration
U.S. Army Ordnance Advanced Course
Ordnance Officer
Code Showcase
Sample scripts and configurations demonstrating automation and infrastructure expertise
Python Automation Script - System Health Check
A sample Python script for automated system health monitoring and reporting
#!/usr/bin/env python3
"""
System Health Check Script
Monitors CPU, memory, ">and disk usage
"""
"code-keyword">import psutil
"code-keyword">import datetime
"code-keyword">import json
"code-keyword">def get_system_health():
"""Gather system health metrics"""
health = {
'timestamp': datetime.datetime.now().isoformat(),
'cpu_percent': psutil.cpu_percent(interval=1),
'memory': {
'total': psutil.virtual_memory().total,
'available': psutil.virtual_memory().available,
'percent': psutil.virtual_memory().percent
},
'disk': {
'total': psutil.disk_usage('/').total,
'used': psutil.disk_usage('/').used,
'percent': psutil.disk_usage('/').percent
}
}
"code-keyword">return health
"code-keyword">def check_thresholds(health, cpu_max=80, mem_max=85, disk_max=90):
"""Check ">if metrics exceed thresholds"""
alerts = []
"code-keyword">if health['cpu_percent'] > cpu_max:
alerts.append(f"CPU usage critical: {health['cpu_percent']}%")
"code-keyword">if health['memory']['percent'] > mem_max:
alerts.append(f"Memory usage high: {health['memory']['percent']}%")
"code-keyword">if health['disk']['percent'] > disk_max:
alerts.append(f"Disk usage warning: {health['disk']['percent']}%")
"code-keyword">return alerts
"code-keyword">if __name__ == '__main__':
health = get_system_health()
print(json.dumps(health, indent=2))
alerts = check_thresholds(health)
"code-keyword">for alert "code-keyword">in alerts:
print(f"ALERT: {alert}")Testimonials
What colleagues and clients say about working together
“Vicki has got to be one of the most sincere people I know. Although she can do things at a command line faster than I could ever point and click, her ability to take care of a client is far beyond that of most people in our profession. I'm confident that you could drop Vicki off at any client, and know that at the end of the day, the client will be happy. Her excellence in this area alone will take her as far as she would like to go. She would be my first call if I ever found myself in front of a linux machine.”
Jeremy Plummer
Colleague, Fusion Alliance
“Vicki provided top-notch support and administration for Progeny's infrastructure. Vicki brings a wealth of knowledge, a healthy work ethic, and a sense of duty to all her endeavors. What I found most admirable about Vicki was that she viewed users as customers, not liabilities, and strove to make their lives easier.”
Steve Schafer
Manager, Progeny Linux Systems
“Vicki was an excellent system administrator when we worked together at Progeny. She quickly adapted to different and sometimes difficult situations. She got along very well with everyone she worked with. I highly recommend Vicki as I am confident that she will excel in system and network administrative roles.”
Steve Hunger
Manager, Progeny Linux Systems
“Vicki is an excellent programmer, a Linux 'guru', and a great person. She was able to accomplish her tasks even though the requirements for our group were constantly changing.”
Rick Colston
Colleague, Colsa Corporation
Special Recognition
Technical Author of book voted one of top three 'Most Indispensable Linux Book' in 2001, 2002, and 2003 by Linux Journal
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